Boylan Lawyers is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect personal information, and how you can access, correct, or complain about our handling of your information.
Who we are / how to contact us
Boylan Lawyers
Address: Level 7, 185 Victoria Square, Adelaide SA 5000
Phone: (08) 8211 7287
Email: [email protected]
Website: www.boylanlawyers.com.au
Privacy contact: Office Manager
What information we collect
The type of personal information we collect depends on how you interact with us and the legal services we provide. We may collect:
(a) Personal information
- Identity and contact details (for example, name, address, phone number, email)
- Date of birth and identity verification information (where required)
- Information relevant to your legal matter (for example, instructions, communications, documents, and evidence)
- Financial and billing information (for example, invoicing and payment details)
- Records of communications (for example, correspondence, file notes, and call records)
(b) Sensitive information
We may collect sensitive information (for example, health information or information relating to legal matters) where it is necessary to provide legal services or otherwise permitted by law.
Where required, we will seek your consent when collecting sensitive information.
How we collect personal information
We generally collect personal information:
- Directly from you (for example, when you contact us, complete forms, attend meetings, or provide documents)
- From our website or social media (for example, when you submit an enquiry or interact with our pages)
- From third parties where permitted (for example, referrers, other professional advisers, courts, tribunals, government agencies, or other parties connected with your matter) and where appropriate, with your consent.
Unsolicited information
If we receive personal information that we did not request, we will determine whether we could have collected it under the APPs. If not, we will take reasonable steps to destroy or de‑identify it (unless we are required by law to retain it).
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Providing legal services and advice
- Communicating with you about your matter and our services
- Managing administration, billing, and practice operations
- Meeting legal and regulatory obligations (including court/tribunal processes and professional responsibilities)
- Improving our services and client experience
If we do not collect some personal information, we may be unable to provide (or continue to provide) legal services to you, or meet legal obligations relevant to your matter.
Disclosure of personal information
We may disclose your personal information where necessary for the purposes above, including to:
- Courts, tribunals, and regulatory authorities
- Barristers, experts, and other professional advisers engaged in connection with your matter
- Third‑party service providers that help us operate our practice (for example, IT providers, accountants, document management, or secure storage providers)
- Other parties with your consent or where disclosure is required or authorised by law
We take reasonable steps to ensure third‑party service providers handle personal information appropriately and securely.
Overseas disclosures
Some of our third‑party service providers (including cloud or technology service providers) may store or process information outside Australia.
Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure the overseas recipient does not breach the APPs in relation to that information, unless an exception applies.
If you would like further information about overseas disclosures relevant to your matter, please contact us.
Direct Marketing
We may contact you from time to time with information about our services or updates that may be relevant to you (for example, newsletters or announcements).
You can opt out at any time by using the unsubscribe option (if provided) or by contacting us using the details in section Who we are / how to contact us.
Website, cookies and analytics
When you visit our website, we may collect information such as:
- Your IP address, device and browser type
- Pages visited and actions taken on the site
- Date/time of visit and referring pages
This information may be collected through cookies or similar technologies to help us maintain and improve website performance and user experience.
You can usually control cookies through your browser settings. If you disable cookies, some website functions may not operate as intended.
Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include physical, technical and organisational safeguards appropriate to the sensitivity of the information.
Data breaches
If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
Retention and disposal
We retain personal information only for as long as necessary to provide services, comply with legal and regulatory obligations, resolve disputes, and maintain business records.
When personal information is no longer required, we take reasonable steps to securely destroy or de‑identify it (unless we are required by law to retain it).
Access and correction
You may request access to personal information we hold about you, or request correction of that information, by contacting us.
We may need to verify your identity before providing access or making changes. In some circumstances, access may be refused or limited where permitted by law; if so, we will explain the reasons (where we are permitted to do so).
Complaints
If you believe we have mishandled your personal information or breached your privacy rights, please contact us and we will respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will be available on our website or provided on request.
Boylan Lawyers is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Scope
This policy applies to all personal information collected by Boylan Lawyers in the course of providing legal services, whether online, in person, or via other communication channels.
Definitions
Personal Information: Any information or opinion that identifies or could reasonably identify an individual.
Sensitive Information: Includes racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, and health information.
What Information We Collect
We may collect:
- Personal details (e.g., name, address, date of birth)
- Contact information (e.g., phone number, email)
- Financial details (e.g., billing information)
- Sensitive information (e.g., health or legal matters) when necessary for legal services
Collection of Information
Boylan Lawyers will:
- Collect personal information only when necessary for legal service delivery or compliance.
- Use lawful, fair, and unobtrusive means.
- Obtain consent before collecting sensitive information.
How We Collect Information
Information is collected:
- Directly from you (e.g., forms, consultations)
- Through our website or social media
- From third parties with your consent (e.g., referrers, government agencies)
Use of Personal Information
We use your information to:
- Provide legal services
- Communicate with you
- Manage billing and administration
- Comply with legal obligations
5. Data Security
All data breaches must be reported immediately to the Office Manager.
The Incident Response Team (IRT) will investigate, contain, and remediate breaches.
Notifications to affected individuals and regulators (e.g., OAIC) will be made where serious harm is likely.
Disclosure of Information
We may disclose your information to:
- Courts, tribunals, and regulatory authorities
- Third-party service providers (e.g., IT, accounting)
- Other parties with your consent or as required by law
Data Security
We take reasonable steps to:
- Protect your information from misuse, interference, and loss
- Prevent unauthorized access, modification, or disclosure
Access and Correction
Individuals may request access to or correction of their personal information by contacting Boylan Lawyers wither via phone or email.
Anti-Money Laundering and Counter-Terrorism Financing Obligations
Boylan Lawyers is subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
To meet these obligations, we may collect, use, verify and retain personal information relating to clients and associated persons.
This information may include:
- Identity information
- Contact information
- Beneficial ownership information
- Company or trust information
- Source of funds information
- Source of wealth information
- Other information reasonably required for customer due diligence purposes
We collect this information to:
- Verify identity
- Conduct customer due diligence
- Assess and manage money laundering and terrorism financing risks
- Comply with legal and regulatory obligations
- Provide legal services
Where authorised or required by law, we may disclose information to government agencies, regulators, law enforcement bodies, identity verification providers and other entities assisting us to meet our legal obligations.
If required information is not provided, we may be unable to establish or continue a professional relationship or provide legal services.
Information collected for AML/CTF purposes will be handled in accordance with this Privacy Policy and applicable law.
Complaints
If you believe we have breached your privacy rights, contact us. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).