- All reasonable steps must be taken to keep personal information confidential, destroy or de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed. The information obtained cannot be disclosed to any other person without the client's consent being provided in the terms of engagement or through their instructions.
- Boylans staff members are trained to maintain professional standards of confidentiality in their contact with clients, barristers and other professionals. Boylans has a policy of requiring staff to sign confidentiality agreements re the non-disclosure of personal information of clients. This is in addition to the staff being bound by the professional conduct rules.